I have forgotten my Reporting password – can it be reset?

If you need your Reporting password reset, you will need to contact our Support Team.

AIB Merchant Services: 1850 200 417 or + 44 1268 567121
(from outside Ireland)
First Trust Merchant Services: 0871 200 1437 or + 44 1268 567122
(from outside Ireland)
AIB (GB) Merchant Services: 0871 200 1436 or + 44 1268 567123
(from outside Ireland)

Email: aib.helpdesk@aibms.com (for merchant services)

Email: authipay@aibms.com (for Authipay services)

If asking Support to reset your password, please ensure your request contains your Groupname and Username.